Legal
These Terms are a binding agreement between you and LeadHash LLC, a Virginia limited liability company ("LeadHash," "we," "us"), covering your use of Nuramem: the websites, the API, the remote MCP server, the desktop and mobile apps, the CLI, the connectors, and the management app (the "Service").
By using the Service you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service. If you're using it for an organization, you're confirming you can bind that organization, and "you" includes it.
The short version. You own what you put in Nuramem. We host it, read it with AI models to make it useful, and hand it back to whichever AI tools you connect. You can export it, and you can delete it — Section 8 of the Privacy Policy says what deletion reaches and what it doesn't. Memory can be wrong: neither what Nuramem stores nor what AI models say about it are facts we vouch for, so check anything that matters. Use email capture and you're telling us you were entitled to that mail and take responsibility for other people's words in it (Section 3a). The beta is free; if we ever charge, we'll tell you first. Disputes go to individual arbitration under Virginia law, with thirty days to opt out.
Beta notice. The Service is in beta. It's provided as is, may contain defects, and may change, break, or be discontinued. Don't make it your only system of record.
Nuramem is a cross-model AI memory layer. It stores your memory records and makes them available to the AI tools you connect, through the Model Context Protocol and our other interfaces. We host those records on cloud infrastructure we operate in the United States and process them — including with the AI providers named in the Privacy Policy — to synthesize, search, and deliver them.
You must be at least 16, or the age of digital consent where you live if that's higher. You're responsible for your account, your credentials, and everything that happens under them. Tell us at support@nuramem.ai if someone else gets in.
Sign-in runs through Auth0 (Okta). Connecting an AI client authorizes it to read and write your memory on your behalf. You can disconnect Nuramem in that tool at any time, which stops it reaching your memory, and deleting your account ends every client's access.
"Customer Content" means the memory records and other content you create, upload, forward, or store through the Service.
The Service can issue you a private email address; mail that reaches it is captured: we read it and create memory records from it, including content others wrote. Leave it on a thread and later replies are captured too, until you take it off or rotate it. We remove email addresses, phone numbers and contact handles before storing anything, so a record keeps what someone said and the name they wrote under. Captured content is Customer Content, and Section 3 applies to it.
Rights in other people's content. Section 3 gives you no right, and takes none from anyone, in content someone else wrote. As between you and us you're responsible for it; as between you and its author, nothing here grants you anything.
What you warrant. By using email capture you confirm that:
Addresses you register as your own. If you add an email address in your settings you're confirming it's yours. Receipts go there, so registering an address that isn't yours can hand your capture address, and memory content, to someone else.
What we may do. We may refuse, delay, rate-limit, or discard inbound mail — including mail that fails our screening, exceeds size or volume limits, or comes from a blocked address — and may suspend email capture where we reasonably believe it's being misused or harms someone. We're not obliged to capture any message, and mail we drop is dropped silently.
Third-party requests. If someone who isn't a Nuramem user asks us to remove or stop processing content about them that we captured through your address, we may act on it — including by deleting records — without your consent or prior notice, where we're legally required to or reasonably ought to, telling you afterwards where we may.
Don't, and don't let anyone else:
We may suspend or terminate access for conduct we reasonably believe breaks these Terms or harms the Service, other users, or others.
If you create or join a shared project, you're responsible for what you contribute and for managing membership in projects you control. The Service records members' decisions faithfully and may surface conflicting ones rather than resolving them. It doesn't adjudicate disputes; you do.
The Service works with third-party services you choose to connect — AI clients, identity providers, Slack, Teams. Their terms govern their side. We're not responsible for them, their availability, or what they do with your content once it reaches them at your direction.
The beta is free. If we introduce paid plans we'll give you notice and the billing terms first, and nothing is charged until you subscribe. Fees are then billed in advance for the period you choose, are non-refundable except where the law says otherwise, and you can cancel at any time with effect from the end of that period. We may change, limit, or end free access at any time.
The Service — software, design, documentation, trademarks, everything but Customer Content — belongs to LeadHash or its licensors. Subject to these Terms we grant you a limited, non-exclusive, non-transferable, revocable right to use it, and we keep every right we haven't expressly granted. "Nuramem" and our other marks are ours; don't use them without written consent. Feedback you send us, we can use freely and forever.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT MEMORY RECORDS, SYNTHESIZED MODELS, OR AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR RELIABLE.
In plainer words: your memory is a record of what was captured, not a statement of truth, and AI output built on it can be wrong, out of date, or invented. Don't rely on it for anything that matters — medical, legal, financial or otherwise — without checking. Keep your own backups. We make no uptime promise during the beta. Some jurisdictions don't allow certain exclusions, so parts may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADHASH AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING FROM THE SERVICE OR THESE TERMS, EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE.
OUR TOTAL LIABILITY ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) WHAT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
Some jurisdictions don't allow these limits, so parts may not apply to you. Nothing here limits liability that can't be limited by law.
You'll defend and indemnify LeadHash and its affiliates against claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your Customer Content — including content other people wrote that you captured through email under Section 3a — your use of the Service, or your breach of these Terms or the law, except to the extent caused by our gross negligence or willful misconduct.
These Terms apply while you use the Service. You can stop and delete your account at any time; export first if you want a copy, and see Section 8 of the Privacy Policy for what account deletion erases. We may suspend or terminate your access at any time, with or without notice, including for breach of these Terms, risk to the Service or others, or the end of the beta. Where we do and the law permits, we'll give you a reasonable chance to export your Customer Content first, or send you a copy on request. On termination your right to use the Service ends.
Sections that should survive by their nature survive termination, including Sections 3, 3a, 7, 8–11, 13, and 14.
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules. For anything not subject to arbitration, the state and federal courts in Virginia have exclusive jurisdiction and you consent to their venue. If you live in the EEA, the UK, or Switzerland, nothing in this section takes away the protection of the consumer-law rules where you live, or your right to bring a claim in your local courts where the law gives you that right.
Talk to us first. Before starting a formal proceeding, contact support@nuramem.ai and give us thirty (30) days to sort it out informally.
Binding arbitration. Any dispute not resolved informally will be settled by binding arbitration on an individual basis, administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this provision. Either of us may instead bring a qualifying individual claim in small-claims court.
Class-action and jury waiver. YOU AND LEADHASH EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. CLAIMS MAY BE BROUGHT ONLY INDIVIDUALLY, AND THE ARBITRATOR MAY NOT CONSOLIDATE THEM.
Opt out. Email support@nuramem.ai within thirty (30) days of first accepting these Terms, giving your account email and saying you opt out of arbitration. Opting out changes nothing else in these Terms.
Nothing here stops either of us from seeking injunctive relief to protect intellectual property or confidential information.
This document describes how Nuramem actually works. It is not legal advice.